Genstar Home Services
📞 (804) 500-0878
For Property Managers · Richmond, VA

One Call Turns the Whole Unit

Genstar is the HVAC-led, full make-ready vendor for apartment communities across Richmond, Henrico, and Chesterfield: HVAC, painting, flooring, locks, carpentry, clean-outs, and final cleans — one vendor, one schedule, one call.

One office · One contact · Invoicing your wayPhoto report with every unitLicensed & insured — vendor packets ready
📞 Call (804) 500-0878Submit a Service Request
Apartment community with a row of outdoor condenser units
Licensed and insured — and we have vendor packets ready to get us approved within your company.
Richmond-basedHenrico office, local crews, one office that answers.

A Turn Is a Make-Ready

At Genstar, a turn and a make-ready are the same job. When a resident moves out, we make the unit ready for the next one: the repairs from your walk, paint, floors, locks and hardware, HVAC — whatever the unit needs. You approve the scope once, we run it on one schedule, and you get photos as it moves. That is the whole promise — and everything below is how it works.

Portfolio HVAC, Handled Like the Turns

Communities count on us for HVAC the same way: service calls, preventive care, and changeouts across your portfolio — same office, same paperwork, invoiced the way your property prefers. When a system dies in July, you make one call, not four.

Genstar technician checking an apartment air handler with a flashlight
Service calls across the portfolio — diagnostics and repair, with the cause explained, not just the symptom.
System changeouts — sized right, installed clean, and warranty registered on every install.
Preventive care — seasonal checks that catch failures before your residents do.
Invoiced your way — per property, per unit, split or combined, on Net 30 terms — the same as the turns.

Take the Whole Turn — or Just the Piece You're Missing

Already have a painter you love? Keep them. Missing flooring this month? We'll take just that. We'll work with you on every piece of it — as much or as little of the make-ready as you need.

📞 Call (804) 500-0878 Submit a Service Request

How the Make-Ready Runs — and How You Watch It

No chasing updates by text. Every job moves along the same track:

1
Request receivedYour request lands with our office
2
Walk & scopeWe walk the unit; you approve the written scope
3
Work underwayHVAC, paint, flooring, carpentry — on one schedule
4
Photos & punchPhoto report and punch walk before sign-off
5
Rent-readyUnit handed back, invoiced your way

Submit a Request

Tell Us About the Unit

Your request goes straight to our office — no email app needed. Prefer to talk? Call (804) 500-0878.

Genstar Contracting Services · Licensed & insured — vendor packets ready

What One Call Covers

One office coordinates the whole turn — no juggling five vendors for one unit. And the same office handles your HVAC calls, work orders, and construction needs between turns — all with one point of contact.

HVAC service & changeouts — diagnostics, repair, and full system replacement, warranty registered.
Painting — walls, ceilings, and trim, worked to your community's color spec.
Apartment Flooring — LVP, carpet, and sheet vinyl, sequenced inside the turn.
Carpentry — drywall patches, trim, doors, and the finishing list.
Make-ready checks — the move-out to move-in list, walked and documented.
Final clean — kitchens, baths, and floors detailed after the work, ready to show.
Work orders between turns — resident-occupied repairs routed the same way.
See the make-ready menu →Multifamily HVAC →

The Genstar Promises

Scope in writing first — you approve the written scope before the first tool comes out.
Scheduled to your move-in date — turns are planned against the date the unit has to lease.
Photo report with every unit — see the finished work without driving out.
Invoicing that fits your property — split into smaller invoices to stay under your thresholds, or one combined invoice. Your preference, with every trade accounted for. Net 30 terms.
One point of contact — the same office runs your turns, work orders, and HVAC calls.
Easy to onboard — licensed and insured, and we have vendor packets ready to get us approved within your company.

Manager Questions

How long does a unit turn take?

It depends on scope — a paint-and-punch turn moves in days; a full turn with flooring and an HVAC changeout takes longer. We walk the unit first, give you the window in writing with the scope, and schedule the work against your move-in date.

Do we get photos of the finished unit?

Yes. Every completed unit comes with a photo report, so you can see the work is show-ready before anyone drives out — and the punch walk happens before sign-off, not after move-in.

How does invoicing work?

However your property prefers. Split a job into smaller invoices to stay under your approval thresholds, or take one combined invoice covering every trade on that job — HVAC, paint, flooring, carpentry, and cleaning together. No scattered vendor bills to reconcile at month-end. Billing terms are Net 30.

Can you handle our vendor onboarding paperwork?

Yes. Genstar is licensed and insured — and we have vendor packets ready to get us approved within your company.

Do you only do turns, or work orders too?

Both. Turns and make-ready are the backbone, and the same office routes in-between work orders — HVAC calls, condensate leaks, punch items — through the same one-contact process.

Which properties do you cover?

Apartment communities and rental portfolios across Richmond, Henrico, and Chesterfield, Virginia. Our office is in Henrico, in the middle of the area we serve.